Robin Powell on evidence-based investing and content marketing in financial services – MAF166

My guest this week is Robin Powell, a journalist and content marketer.

We talk about how he set up an agency to help financial services professionals with their content marketing, and how he became interested in evidence-based investing, the approach often forgotten in the debate between active and passive investing.

Welcome to episode 166 of the Marketing and Finance Podcast.

Robin Powell on evidence-based investing and content marketing in financial services - MAF166

What you’ll hear about in this episode

  • How content marketing can help those working in financial services
  • The process Robin uses to create a content strategy for clients
  • Which people inspire Robin
  • Why Robin thinks video is the king of content
  • How Robin got into evidence-based investing
  • How evidence-based investing works
  • Evidence-based investing versus active investing and passive investing

Who is Robin Powell?

Robin’s background is journalism. He worked mostly in broadcast TV on news and current affairs, producing award-winning documentaries. He also worked on politics shows for BBC and Sky.

Feeling the industry was ageist, he left to set up a consultancy and stumbled across financial advice by chance when working with his first client, a wealth management company. Although Robin’s content marketing consultancy doesn’t exclusively produce finance content, it is their area of expertise.

His interest in content marketing came from following emerging trends in the TV industry, and becoming fascinated and energised by the disruptions that technology brought.

Summary of our chat

Robin believes content marketing is the only form of marketing that still works.

But it can take time. However, Robin says it’s key because it’s your message, values and philosophy and what sets your business apart. Nobody else will tell your story.  You need content to share your message. Content marketing lets financial services professionals to show their expertise.

To create a content strategy, Robin helps financial professional clients find ways to stand out. This is a challenge in a crowded marketplace. Each company needs to identify their unique selling point. It’s important to manage expectations and show that content marketing is the long game, not an immediate fix.

Robin has been inspired by financial bloggers creating valuable content in the US. The biggest investment blog is by Barry Ritholtz. He’s built an entire advisory firm around content by hiring advisers who can blog for him. It can be a lonely place, but Robin says finding a niche and being consistent helps to build an audience.

Robin says evidence shows video is a powerful way to get a message across. The combination of seeing and hearing a person makes them more believable. Search engines love videos as long as they’re properly optimised. They’re an effective way to drive traffic to business websites.

A wealth management company approached Robin to make a documentary about investments. When he carried out research in preparation for the shoot, to his surprise, he found a lot of investing, even by professionals, is based on theories, hunches and behavioural biases. This is not what people expect is the case.

The evidence shows that professional money managers, who are actively trying to beat the market, usually fail to do so, once you factor in the fees you pay for them, as this cancels out any profit.

Academic research shows that active investing is a loser’s game. And yet it’s still the default approach. Evidence-based investing is making decisions on academic evidence,  produced using robust statistical analysis, is independent, peer-reviewed and time-tested. What the industry does rarely meets these criteria.

Index funds (or passive investing) are cheap and do what they say on the tin, so you know what you’re getting.

A marketing campaign or product Robin loves

There’s a tendency to make content too intellectual, but people’s buying decisions are based on emotions, so the key is to move people in some way. Robin says he’s been impressed by 10X Investments in South Africa, who employed a well-known TV comedian to produce a series of videos showing how ridiculous it is that people give away their wealth. They’re funny, but each tells a story and makes an important point.

Links and contact details

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Alex Cameron on the 3 key themes from Social Media Marketing World 2018 – MAF165

In this episode, Alex Cameron returns to the show.

Alex is my honorary US correspondent providing us with insights and ideas from marketing and social media across the pond.

Just back from attending the massive Social Media Marketing World Conference in San Diego, Alex shares with us the 3 key themes from the many keynotes and workshops.

Welcome to episode 165 of the Marketing and Finance Podcast.

Alex Cameron on the 3 key themes from Social Media Marketing World 2018 - MAF165

What you’ll hear about in this episode

  • How the recent changes to Twitter, which forbid duplicate content, will affect your marketing
  • Feedback on the Social Media Marketing World conference overall
  • Facing the big blue elephant in the room – Facebook
  • Are chat bots the future of customer conversations or do people still prefer real humans?
  • How and when to use influencers in your marketing

What we talked about

Alex talks about what she’s been up to in the last year. Launching a new coaching business as well as writing and launching a couple of business books.

Since the Social Media Marketing World conference, Twitter have changed their rules to forbid duplicate content. Alex’s response to this is, “Thank you!” Sometimes marketers ruin things. Twitter is social media not selling media and the new rules should stop the excessive broadcasting and return the platform to being a two way conversation.

Facebook introduced a change to their algorithm back in January 2018 to pull back on the amount of business content people see in their feeds. Alex talks about Social Media Marketing World’s CEO, Mike Stelzner’s keynote where he says we must focus on live video, episodic content and deeper and longer conversations to get reach.

Many companies are using chat-bots to talk to customers. But will this be a rerun of some of the customer service disasters we experienced when companies took their call centres offshore? People want to talk to humans so how far should we go with chat-bots?

And finally should you use influencers in your marketing. As always it should be driven by your strategy. But Alex talks about using influencers as a figure head for a video campaign if your own people are nervous about appearing behind the camera.

Who is Alex Cameron?

Alex is a Social Media Coach from San Diego California. She runs two companies, Signature Social Consulting and Convert More Leads Academy.

With a background in the hospitality industry, she loves empowering her clients with the knowledge and direction they need to succeed in the world of digital marketing and social media.

Alex’s Book

Just published, Alex’s book looks at strategies from the world’s most successful business coaches.

Links:

If you enjoyed – Alex Cameron on the 3 key themes from Social Media Marketing World 2018  – please leave a comment or a review on iTunes.

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Dan Abrahams on building FinTech company CurrencyTransfer in Israel start-up hub – MAF164

My guest this week is Dan Abrahams, co-founder of CurrencyTransfer.

We talk about how he decided to move to Israel to take advantage of Tel Aviv’s  start-up culture, how he built CurrencyTransfer, and the marketing lessons he learned along the way.

Welcome to episode 164 of the Marketing and Finance Podcast.

Dan Abrahams on building FinTech company CurrencyTransfer in Israel start up hub - MAF164

What you’ll hear about in this episode

  • Why Dan’s business operates from Tel Aviv
  • Why being in Israel has helped rapid growth for CurrencyTransfer
  • Where the idea for CurrencyTransfer came from
  • How Dan’s found his target market
  • Developing the business – mistakes made and lessons learned
  • How Dan brought CurrencyTransfer to market

Who is Dan Abrahams?

Dan is the CEO of CurrencyTransfer.com. Brought up in London, he studied for a degree in International Business, which included a year in Australia. He met his business co-founder just after graduating.

They realised that foreign exchange is one of the last financial services sectors where the end customer doesn’t know the rules (for example all the fees and commissions),  and decided to do something about that.

The business now has offices in London and Tel Aviv, and Dan moved to Israel a few years ago to take full advantage of the start-up environment out there.

Summary of our chat

Dan and his founders started looking at distributed teams and working in another country when they were trying to grow their company. They decided to spend three months in Tel Aviv. Israel has a high number of start-ups and a supportive ecosystem for new businesses, with angel investment and local talent available.

In Israel, there’s an emphasis on speed, momentum and rapid iteration when building a tech product. There’s a focus on constantly making the business better. Dan felt these were good values for building a global company, and not something he experienced in London.

The biggest inspiration for CurrencyTransfer were the shared problems Dan and his co-founder had, such as charges incurred when paying tuition fees in Australian dollars. The inefficiencies and lack of transparency with currency exchanges were obvious. A global payments marketplace didn’t exist.  So they wanted to build a solution.

CurrencyTransfer focus on global payments and supporting SMEs (which they call ‘mini-multinationals) such as import/export, tour and travel companies and e-tailers. These businesses get a raw deal from the bank around prices and hedging. So CurrencyTransfer helps them to boost their bottom line. They also help with high-value personal transfers such as purchasing overseas property.

Dan wanted to launch the business in 2011, but the market wasn’t ready for it. The technology it uses requires integrations with multiple currency companies worldwide, and the APIs to build CurrencyTransfer weren’t developed enough in 2011. Instead, he launched a digital marketing business for the industry, which evolved into today’s company.

They soft launched CurrencyTransfer with beta testers in 2014. For FinTech companies, bug fixes and preventing problems are most important, and growth needs to be controlled. There was a lot of interest in how the platform worked. One mistake they made at first was trying to accommodate everyone. Now their focus is now on their ideal clients.

A marketing campaign or product Dan loves

Dan says the single biggest evolution that’s bringing value to companies, regardless of size, is voice. Using podcasts, voice-activated assistants and vlogs helps businesses grow significantly, as consumers demand more and varied content. Podcasts sit with other free marketing tools to create engagement and increase revenue over time.

Books Dan recommends

Tim Ferris’ The Tribe of Mentors is a great book. Dan generally consumes audio books, but this one has encouraged him to go back to physical books. The people interviewed are from so many different areas, but all have inspiring stories, and there a business and life lessons within it.

Links and contact details

If you enjoyed – Dan Abrahams on building FinTech company CurrencyTransfer in Israel start-up hub – please leave a comment or a review on iTunes.

And if you know anyone who would enjoy the show – please share it with them. You can use the buttons below to share on social media.

Don’t miss an episode of the MAF Podcast – subscribe now.

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If you like the Podcast please click