Mollie Burdge on young people in financial services and her goal to be an adviser – MAF174

My guest on the show this week is Mollie Burdge. People say financial services isn’t a career young people aspire to. Mollie doesn’t agree.

We talk about how she became an apprentice at financial adviser firm Future Proof and about her experiences along the way to achieving her goal of becoming a financial adviser.

Welcome to episode 174 of the Marketing and Finance Podcast.

Mollie Burdge on young people in financial services and her goal to be an adviser - MAF174

What you’ll hear about in this episode

  • Why Mollie joined a financial services company
  • How the apprenticeship programme works
  • Why Mollie decided to become a financial adviser
  • The qualifications Mollie studied for
  • The customer case she’s most proud of working on
  • Mollie’s advice for young people considering financial services jobs

Who is Mollie Burdge?

After completing her A-levels at Reigate College, Mollie didn’t think university was for her. Instead, she went straight into Future Proof as an apprentice in customer services.

Future Proof provide advice about protection products to customers across the UK. They also operate a referral service for advisers who don’t specialise in protection. Although small, the company is growing steadily, and have won many of industry awards.

They distinguish themselves by giving customers clear advice, rather than selling them the wrong product. They want customers to be confident that they’ve chosen the best policy for them.

Summary of our chat

Mollie chose to complete an apprenticeship in customer services and was able to secure an apprenticeship at Future Proof. 18 months in the role taught her how to build customer rapport and the importance of teamwork and professionalism. While learning about the industry, she’s also grown her skills, confidence and experience.

Mollie explains that an apprenticeship is the same as a normal job, where you learn as you go. Her first task was supporting customers with policy and payment queries whilst studying as well. She had to complete 12 months of coursework, providing examples from her daily work, to gain a Level Three qualification.

Working in customer services gave Mollie a good understanding of the company’s products, although not how they applied to customers. She felt that becoming a financial adviser would offer more challenges, variety and the opportunity to progress. She particularly enjoys carrying out research to support customers with challenging medical histories to find them the best policy.

Mollie has studied for an NVQ Level 3 in customer services. For her financial adviser role, she completed the RO1 (Regulations and Ethics within the UK and European financial services market). She followed this with RO5, which focuses exclusively on protection. She will complete further training on an ongoing basis to develop her knowledge.

Mollie’s most memorable case was a lady who was struggling to find cover after cancer treatment. She found a company willing to insure the customer, but they changed their minds at the last minute. Mollie’s employer, Future Proof, helped her to challenge the unfair decision and have it overturned.

Mollie’s advice for young people considering financial services: Do your research and find a reputable firm. There’s no point in learning from a company that doesn’t do things properly and picking up bad habits. Be tenacious and open to any job which offers progression. Learn as much as you can and gain experience.

Mollie is a passionate advocate for young people in financial services.

Where Mollie will be in 5 years

She wants to gain more experience and grow in confidence. Future Proof is growing, so she hopes to be offered more opportunities. She’d also like to be recognised by her peers and clients as a trusted expert in her field. One of the most important things for the industry is to get the word out about protection insurance, so she wants to promote that.

The big take away from our chat

Never say no to the opportunity to learn and gain more experience. It doesn’t matter if it’s just attending a conference or completing extra training – it will be helpful in the long term.

A marketing campaign or product that grabbed Mollie’s attention

The company UnderwriteMe offers a brilliant platform, and they’re also working to bring companies together, which is great. It makes Mollie’s work quicker, and helps her to set clients’ expectations. It reduces the need to pre-sell underwriting as more insurance come on board.

Links and contact details

If you enjoyed – Mollie Burdge on young people in financial services and her goal to be an adviser – please leave a comment or a review on iTunes.

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Belgrade Keynote Speech and exploring the City and the Fortress – RogVLOG27

I recently had the honour of being the opening keynote speaker at the Content Experience Conference in Belgrade, Serbia.

You can watch highlights of this great quirky and uplifting conference in this episode of RogVLOG.

But there’s more. I arrived in Serbia a couple of days before the event. You know what I’m like with travel! It gave me the opportunity to explore this gorgeous city, take in the sights and sample the food and drink.

So come with me on a trip to Belgrade.

We’ll check out the fountains in the City Square. Visit the Moscow Hotel. Explore the giant fortress in Kalemegdan Park which sits on the confluence of the River Sava and Danube, and check out the waterside entertainment.

For the Content Experience Conference join me at Share Square, meet the team from Represent, the speakers and the guests. Watch snippets of my Belgrade keynote speech.

You’ll also see my old friends Lazar Dzamic and Elise Quevedo on the speaker list. Lazar was talking about his new book, “The Definitive Guide to Strategic Content Marketing”.

I had a ball in Serbia.

Thanks to Represent for inviting me over.

Now it’s your turn:

Did you enjoy this video? Please subscribe to my YouTube Channel right here.

Visit the Content Experience Website.

Belgrade Keynote Speech and exploring the City and the Fortress - RogVLOG27

Phil Bray on helping financial advisers do marketing and building his own agency – MAF173

My guest on the show this week is Phil Bray, on time financial adviser who launched a marketing agency for financial advisers

We talk about the lessons he learned from building the Yardstick Agency and the importance of putting together a marketing strategy before diving into communications, something I’ve been banging a drum about for years.

Welcome to episode 173 of the Marketing and Finance Podcast.

Phil Bray on helping financial advisers do marketing and building his own agency - MAF173

What you’ll hear about in this episode

  • Why Phil set up his marketing agency to support financial advisers
  • How he helps his clients find their target market
  • How he built the Yardstick Agency
  • The mistakes and challenges he faced in business
  • The process he takes new clients through
  • How Phil promotes the Yardstick agency

Who is Phil Bray?

Phil started as a financial adviser in 1995. He spent four years as a tied agent, before becoming an IFA (independent financial adviser) in 1999, which he did for 10 years. He sold his business in 2009 when he started to feel disillusioned with the red tape and compliance requirements of being a financial adviser.

Looking for a new challenge after serving his time as an IFA, Phil worked as Head of Marketing for two different businesses. He now runs The Yardstick Agency, which provides marketing advice and support to financial services companies.

Summary of our chat

Phil explained that he knew many advisers and planners weren’t good at marketing their business. But he also knew that financial planning can be of huge benefit for the people who receive it. He wanted to get this across to the general public and help financial advisers and planners market their business at the same time.

Phil believes that you can’t start marketing your business until you know who your target market is. You need to know everything you possibly can about your niche or market. It’s tempting for advisers to say anyone is their customer, but Yardstick work to help their clients to identify their audience and their needs.

The first decision Phil made for Yardstick was to specialise in financial services. He had three goals: to help advisers with their marketing, improve awareness of the value of advice and create opportunities in Nottingham. He sought advice from trusted people and spent a lot of time on building the website.

Phil said his biggest challenge with setting up his business was to find the right people for each role, rather than relying on freelancers. He made mistakes, such as trying to please everyone all the time. He said that pricing and understanding the value of his offering was vital.

Phil says it’s important for Yardstick to have synergy with the way financial advisers work with their clients. So they help them to create a marketing strategy, put it in place for them or support internal implementation and provide ongoing support. They also work on specific projects such as branding or web design.

Phil says he’s a big believer in content and inbound marketing and works to demonstrate expertise, give value and help people wherever possible. They update the website regularly. There’s a weekly blog, Phil is active on Twitter and as a podcast guest. He uses the same tactics for his clients.

The big take away from our chat

Phil found it hard to choose just one tip! Firstly, you need to enjoy what you do, because if you don’t, then you need to change things. Secondly, have a belief that what you’re doing is making a difference to your clients – for Yardstick, they help their customers to build more successful businesses.

A marketing campaign or product that grabbed Phil’s attention

Phil says that he feels the financial services profession is now more willing to share and give back than at any other point in the last two decades. For example, the Humans Under Management event organised by Andy Hart, Back2Y from Paul Armson, Science of Retirement from Abraham Okusanya and the work being done by NextGen.

The organisers could focus more on their day job, but they’ve hosted events to share good ideas among their peers, and it’s fantastic to see. It’s also happening in the B2C space, and it helps people understand more about all aspects of finance.

Phil’s book recommendation

Phil recommends How to Win Friends and Influence People, by Dale Carnegie. Even though it was written 80 years ago, it’s still as relevant today in the world of digital media, because it’s about the fundamental basics of how to interact with people.

Phil enjoyed Black Box Thinking by Matthew Syed, saying that he’s read it a few times, as well as having the audio version in the car, and also How to Get Rich, by Felix Dennis. The title isn’t reflective of the book itself, which is a series of short articles and anecdotes.

Links and contact details

If you enjoyed – Phil Bray on helping financial advisers do marketing and building his own agency – please leave a comment or a review on iTunes.

And if you know anyone who would enjoy the show – please share it with them. You can use the buttons below to share on social media.

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