Michelle Hoskin on Striving for WOW and Operational Excellence – MPAF22

Striving for WOW.

Changing the world one financial adviser at a time.

This is how my guest today describes her mission to introduce operational excellence standards into adviser firms in the UK.

Michelle feels the key and magic ingredient to turn financial services into a true profession is having the ability to consistently deliver quality in everything that we do. A strong cultural approach where everyone knows the business mission, internal and external clients’ needs and how to deliver amazing service.

You might have seen Michelle speak at adviser conferences or watched her YouTube videos.

Hear her boundless enthusiasm for excellence and how achieving International Certification will reignite the WOW factor and transform your business.

Listen to how you could stand out from the competition with BS 8577 and ISO 22222 the only quality standards for financial advice and financial planning.

My guest on Episode 22 of the Marketing Protection and Finance Podcast is Michelle Hoskin.

Michelle Hoskin on Striving for WOW and Operational Excellence - MPAF22

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Who is Michelle Hoskin?

She is the founder and director of Standards International Ltd the UK’s leading and only UKAS accredited certification body specialising in training, assessment and certification to BS 8577 and ISO 22222 standard. This is the British Standard for financial planning.

She’s always believed that the only way to change the future of the financial services is to strive for continual professionalism and best practice among financial planners in the UK and overseas.

Advisers clients’ needs stay at the core of their business and that is why Standards International continue to look for new ways of adding value to their businesses to support them both now and in the future.

Michelle’s Contact links:

Michelle’s other interesting links:

Michelle’s Favourite Companies/People:

Michelle’s favourite books:

Start With Why by Simon Sinek.

 Necessary Endings by Dr Henry Cloud.

Thrive by Arianna Huffington.

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