What should our marketing priorities be after lockdown? – MAF254

As we emerge from lockdown companies are starting to talk about marketing again.

But what should be the priorities that we focus on?

Let’s grab a coffee and talk about it some more.

Welcome to episode 254 of the Marketing and Finance Podcast.

What should our marketing priorities be after lockdown? – MAF254

What you’ll hear about in this episode:

  • Marketing as an investment rather than an expense
  • Reviewing marketing priorities after lockdown
  • Redefining your offer to take account of what has changed
  • Minimum pricing for your offer
  • Setting goals and accountability
  • Marketing communications activity and how it fits with your offer

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Victoria Taylor on theme park thinking and the future of retail and marketing – MAF253

My guest this week is Victoria Taylor, a customer experience expert.

We chat about her fascinating ideas about using theme park thinking to create engaging customer experiences. Is this the future of retail and marketing?

Welcome to episode 253 of the Marketing and Finance Podcast.

Victoria Taylor on theme park thinking and the future of retail and marketing - MAF253

What you’ll hear about in this episode:

  • How Victoria developed a focus on the hospitality industry
  • Possibility versus practicality: Why possibility is where the magic can happen
  • Giving businesses the time and space to dream
  • Theme Park Thinking lessons from Disney to Alton Towers
  • Why are some companies happy to be the same as everyone else?
  • How product focus can miss the mark with customer experience
  • Staging a good experience and redefining the retail experience

Who is Victoria Taylor?

Victoria works with brands to make people matter; providing impactful, seamless and meaningful customer and employee experiences.

She’s a customer experience leader who brings together the digital and physical worlds, transforming experience at every moment and interaction someone has with a brand.

She works with clients holistically covering all areas of CX. This covers physical (real world) experience and digital (online) experience. Both of these are critical for businesses when it comes to creating experience.

Links:

If you enjoyed – Victoria Taylor on theme park thinking and the future of retail and marketing – please leave a comment or a review on iTunes.

And if you know anyone who would enjoy the show – please share it with them. You can use the buttons below to share on social media.

Don’t miss an episode of the MAF Podcast – subscribe now.

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If you like the Podcast please click

Been asked to put together a presentation? Don’t go straight to PowerPoint. Download this free eBook instead.

Philip Courtenay on behavioural and emotional finance – MAF252

My guest this week is Philip Courtenay, the founder of Applied Emotional Finance.

We chat about behavioural and emotional factors and how they affect financial advice.

Welcome to episode 252 of the Marketing and Finance Podcast.

Philip Courtenay on behavioural and emotional finance - MAF252

What you’ll hear about in this episode:

  • Moving from a career in marketing strategy to starting a consultancy around behavioural and emotional finance
  • Financial coaching, lifestyle planning and traditional financial advice.
  • Rational and irrational, subconscious and emotional decisions, and what drives them
  • Going beyond the regulatory prescription for financial advice and deeply understanding client needs.
  • Why financial advice is all about change and why advisers are change agents
  • Overcoming the perception that this science is all aboput nudging and manipulation

Who is Philip Courtenay?

Philip has held senior marketing and strategy roles within the wealth management industry, as well as acting as a consultant and trainer. 

He runs Applied Emotional Finance where he combines the latest academic thinking and industry expertise to help financial services firms understand investor behaviour and put this knowledge into practice through adviser training and strategic consultancy. 

Links:

If you enjoyed – Philip Courtenay on behavioural and emotional finance – please leave a comment or a review on iTunes.

And if you know anyone who would enjoy the show – please share it with them. You can use the buttons below to share on social media.

Don’t miss an episode of the MAF Podcast – subscribe now.

Subscribe on iTunes
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If you like the Podcast please click

Been asked to put together a presentation? Don’t go straight to PowerPoint. Download this free eBook instead.